Delivery

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay, in the realms of our control. We do not accept liability for shipping delays. In any case, regardless of events beyond our control, if we do not deliver the Goods to you within an acceptable time frame, you can (in addition to any other remedies) treat the Contract at an end if:

  1. we have refused to deliver the Goods, or if delivery on time is essential considering all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
  2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales & Scotland. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

Free delivery is a one-man delivery, and the item/items are only delivered to your door, it is the customers responsibility to take items into the property.
We accept no responsibility for items which won’t fit through doors or gates, it is the customers responsibility to check this prior to order.

Free Delivery does not include installation or assembly of furniture. It is the customers responsibility to put flat pack items together.
We will not take responsibility for any rounded off screws or bolts due to customer error in assembly of furniture.
Premium delivery includes installation and assembly and is subject to availability.
If you would like to upgrade to Premium delivery, please contact sales for a quote.

On the delivery day, please ensure that the trades people and delivery team can gain easy access to the area the furniture is being delivered and/or assembled.
Please ensure that the area you want the furniture placed is cleared.
Please inspect the furniture carefully before signing the delivery note or invoice.
If the delivery team, try to deliver at a pre-arranged time and you are out they will return the furniture back to base and a re-delivery charge may apply.
Prior to delivery, the customer must inform Chelsea Home & Leisure Ltd of any access or parking issues at the delivery address. The customer, where necessary must provide vouchers or tokens to the delivery team to allow them to park and unload the furniture legally.

If there is no adequate parking within a reasonable distance of the delivery address and the delivery team cannot safely unload, the delivery team may not be able to deliver the furniture. In this case the furniture will be returned to base and a re-delivery charge may apply.

Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer. its servants, agents or employees.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.